Enhancing How Agencies Serve Their Communities
CaseWORKS is a premium Case Management solution. We work with Executive Directors and Directors of Service for a variety of different organizations (e.g. Family Services, Mental Health & Addictions, First Nations, Women’s Shelters, and Child Welfare) to streamline their processes. These agencies look to CaseWORKS to improve outcomes, increase operational efficiency, and drive user satisfaction. Our customers are:
Encumbered by complicated processes and regulatory requirements to secure funding
Focused on providing the best care to ensure positive outcomes for their clients
Concerned about the security, reliability, and useability of digital solutions
Invested in hiring, developing, and retaining the best staff in their sector
Wanting to automate parts of their billing (Client/EAP) processes
Reducing time for front line documentation (case notes, assessments, care plans, etc) and funder reporting
Using a team-based care model
Seeking to automate referral and intake process
CaseWORKS is a true agency-wide solution including case management, client and staff scheduling, electronic forms, and waitlist/referral management. CaseWORKS is a flexible and configurable solution that fits your desired processes of today and adapt to your ever-changing processes of tomorrow.
Operational Efficiency
Automate processes and workflow
Configure data elements, forms, and reporting
Monitor staff workload
Manage Wait Lists
Easily create, review and modify staff and client schedules.
Ensure client records are secure and only accessible to relevant case workers and staff.
User Satisfaction
Reduce missed appointments
Easily find client records
Eliminate redundant data entry
One click reporting
Reduce time for front line documentation
Define and automate document and service workflows
Client Care
View client services sheet from 360°
Simplify the client experience
Address complex client models and needs
Measure progress through program phases
Build comprehensive case files for each client and their unique pathway through your services.
CaseWORKS Tools
Service Event Recording and Workload Management
Progress, Shift and Case notes
Individual, Couple, Family, Group Services
Assessments
Forms Management
System Administration
Reporting (standard, funder, custom)
Task Engine
Billing (client and payor)
Consent Manager
Client Registration and Program Enrolment
Scheduling (staff, client, and resource)
Programs & Providers Supported
Justice & Correctional
Mental Health & Addictions
First Nations
Family Services
Employment Services
School Boards
Women’s Shelters
Child Welfare and Protection
Dashboard
CaseWORKS’ customizable dashboard allows caseworkers to view their entire schedule by day, week, or month and provides easy access to all schedule details.
The dashboard enables clear communication and transparency between teams, with the ability to view workers’ tasks and notifications, while also having access to caseworkers’ schedules and caseloads.
Group Appointments
Possibly the clearest indication that CaseWORKS “gets” what program enrolment is all about. is the way it facilitates the handling of groups. No need to enter an appointment, program enrolment or service event twenty times for a group of twenty client - simply enter the information once for the entire group, and CaseWORKS automatically handles all the necessary data tasks for each individual, including enrolling, scheduling, service event maintenance and progress note recording.
Reporting
Reporting that used to take days to complete can now be accomplished in minutes leaving more time for service delivery. A comprehensive report library allows you to run a variety of government funder, grant, ministry and ad-hoc reports.
Meet any government or funder reporting requirements with custom data collection tools and the comprehensive report library in CaseWORKS case management system.
Testimonial
“The Golden Family Center embarked on a digital transformation in the spring of 2022. We had participated in case management solution demonstrations for almost three months. And while all the solutions offered unique functionalities, it was CaseWORKS that stood out. The CaseWORKS team have provided consistent communication and instruction that is clear and in line with our organizational values. We look forward to continuing our work with CaseWORKS.’”
Katie Hodder
Golden Family Center
“CaseWORKS is the best solution for Team-based Care”
Anna Tersigni
CMHA Waterloo-Wellington
“In developing that one-button quarterly MCYS report for us, CaseWORKS’ developers worked closely with us to identify the data elements that we needed to collect, and to determine how we could capture them in the software. CaseWORKS already had pieces of the report in place, but it needed to be tweaked to match the Ministry’s new requirements. It was very collaborative, and the result was a huge time-saver for us.”
Merideth van Oene
ROCK - Reach Out Centre for Kids
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See how our Case Management solution can help your organization and improve client outcomes