VitalHub’s Client Management Systems

VitalHub’s client management systems play a critical role in empowering social service organizations to deliver more effective, efficient, and client-centered care. By streamlining data collection, case management, and service delivery processes, these solutions help organizations better track client progress and outcomes. VitalHub’s TREAT solution offers a robust, comprehensive platform for managing client records and coordinating care, ensuring compliance and improving decision-making through real-time analytics. CaseWORKS, on the other hand, provides a highly configurable case management tool tailored to the unique workflows of social services, enabling teams to collaborate seamlessly and respond more quickly to client needs. Together, these systems enhance organizational capacity, reduce administrative burden, and ultimately improve the quality of services delivered to vulnerable populations.

CaseWORKS

TREAT

Data Integration
& Interoperability

Smooth data exchange and integration across different platforms and service providers, aligning perfectly with the MHA-PDS objective of creating a unified data set

Comprehensive Data
Management

Capture detailed information on patient demographics, treatment plans, service utilization, and outcomes, ensuring that all relevant data is accurately recorded and easily accessible

Advanced Analytics
and Reporting

Identify trends, monitor patient outcomes, and measure the effectiveness of interventions and generate reports for key stakeholders

Security & Compliance

Solutions are equipped with robust security measures, including encryption, secure user authentication, and regular security audits, to protect sensitive patient data.

CaseWORKS is a Client Management System. We work with Executive Directors and Directors of Service for a variety of different organizations (e.g. Family Services, Mental Health & Addictions, First Nations, Women’s Shelters, and Child Welfare) to streamline their processes. These agencies look to CaseWORKS to improve outcomes, increase operational efficiency, and drive user satisfaction. Our customers are:

Encumbered by complicated processes and regulatory requirements to secure funding
Focused on providing the best care to ensure positive outcomes for their clients
Concerned about the security, reliability, and useability of digital solutions
Invested in hiring, developing, and retaining the best staff in their sector
Wanting to automate parts of their billing (Client/EAP) processes
Reducing time for front line documentation (case notes, assessments, care plans, etc) and funder reporting
Using a team-based care model
Seeking to automate referral and intake process

CaseWORKS is a true agency-wide solution including case management, client and staff scheduling, electronic forms, and waitlist/referral management. CaseWORKS is a flexible and configurable solution that fits your desired processes of today and adapt to your ever-changing processes of tomorrow.

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CaseWORKS Tools

Service Event Recording and Workload Management

Progress, Shift and Case notes

Individual, Couple, Family, Group Services

Assessments

Forms Management

System Administration

Reporting (standard, funder, custom)

Task Engine

Billing (client and payor)

Consent Manager

Client Registration and Program Enrolment

Scheduling (staff, client, and resource)

CaseWORKS Programs & Providers Supported

Justice & Correctional

Mental Health & Addictions

First Nations

Family Services

Employment Services

School Boards

Women’s Shelters

Child Welfare and Protection

TREAT allows authorized users across all settings to have access to each client’s secure, longitudinal record. The solution enables groups to document service specific client information, highlighting a client’s journey of care/service across all settings and programs. TREAT is focused on client-centered, outcome-based case management, as well as transparent and robust reporting.

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